I need GM team help, please!

I need GM team help, please!

by asdfaq2003 » Sat Mar 19, 2016 5:10 am

Dear GM team:
I change the account password, still unable to log in.GM Benevae told me that the account has been banned, but I swear, I absolutely break any rules.
About 5, 6 days ago, my account stolen, lost 280g and some items, goods equivalent to gold is probably worth about 200-300g. I was just in time to change the password, then continue the game, but I didn't complain to GM team about it, I apologize for this, I did not take good care of my account, if because this violation of any provisions, please the GM team carefully review. I am also a victim player , please punish hackers and illegal player. thank you.
character's name :Wester
Last edited by asdfaq2003 on Fri Mar 25, 2016 2:43 pm, edited 6 times in total.
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Re: Unable to login? HELP!plz!

by asdfaq2003 » Sun Mar 20, 2016 12:56 am

Already modified
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Re: Unable to login? HELP!plz!

by asdfaq2003 » Sun Mar 20, 2016 10:46 am

I am not a hacker, I am just an ordinary game player, I am also a victim.I need justice.May my ancestors watch over me.
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Re: Unable to login? HELP!plz!

by asdfaq2003 » Mon Mar 21, 2016 5:44 pm

I'm from lv 1 to lv 60 get all gold, are obtained through normal channels, only two transactions of more than 20g, the first is the level 40 learning riding and buy the kodo, spend 80g, second is sold Hunter T0 belt at AH, about 20g.
Paris time on March 13th before and after 15:18, I found that after landing the game in Orgrimmar Hotel, this account has been stolen,I lost 280g, 5 Traveler's Backpack, 20+ Thorium bar,15-17 arcane crystal and some runecloth etc.I changed the password,delete all the plug-ins.but I didn't report to GM team about it in a timely manner, I apologize for this, I did not take good care of my accoun.I think this may lead to my account was banned.But this time trading not what I want,This is heaker do it.
I did not violate any rules, remain in a proper sphere, and should not be punished for it, these are the facts, I'm not a hacker, not illegal player. But I hope that GM can help me back to Nostalrius.I realy love Nostalrius.I have lost everything, please don't make me lose my account.I need your help, thank you angin.
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Re: Unable to login? HELP!plz!

by Mencius » Mon Mar 21, 2016 6:21 pm

You should remove your account name for security. They only need your character's name and the server you play on.
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Re: Unable to login? HELP!plz!

by asdfaq2003 » Tue Mar 22, 2016 12:42 am

Mencius wrote:You should remove your account name for security. They only need your character's name and the server you play on.

Thank you so much for sharing the information with me.
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Re: Unable to login? HELP!plz!

by asdfaq2003 » Tue Mar 22, 2016 1:48 pm

Why no one replied to me?
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Re: Unable to login? HELP!plz!

by Thefilth » Tue Mar 22, 2016 3:13 pm

asdfaq2003 wrote:Why no one replied to me?


I am afraid your account is forfeit.
Once an account has been compromised, like yours was when your gear and gold was deleted, they are usually permanently banned. I am not sure if this is because the account is used (by the hacker), to advertise and mediate goldselling or if there's some other reason.

Whatever the reason, I fear you may never get your account back. I am sorry for your loss.
Thefilth
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Re: Unable to login? HELP!plz!

by asdfaq2003 » Wed Mar 23, 2016 1:33 pm

Thefilth wrote:
asdfaq2003 wrote:Why no one replied to me?


I am afraid your account is forfeit.
Once an account has been compromised, like yours was when your gear and gold was deleted, they are usually permanently banned. I am not sure if this is because the account is used (by the hacker), to advertise and mediate goldselling or if there's some other reason.

Whatever the reason, I fear you may never get your account back. I am sorry for your loss.

I don't believe this will be the end result,I need GM to tell me the answer.
Thank you for your concern.
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Re: Unable to login? HELP!plz!

by asdfaq2003 » Fri Mar 25, 2016 2:40 pm

I heard that has been more than 150 account has been reopened. But GM team hasn't told me about my account any news :cry: , I just want to know my account whether the review is being carried out, thank you!
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