Perma Ban, Probably because of VPN

Re: Perma Ban, Probably because of VPN

by Sylvana » Tue Mar 22, 2016 3:14 pm

I started playing here few days ago and after two days I got banned for gold trafficking while having 1g and some silver on me. Mind you I didn't do any trades or received any mails and the most expensive item I sold on the auction house was around 20s... What a joke... and they are still "resolving it"... It's been 4 days already... so... yeah
Sylvana
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Re: Perma Ban, Probably because of VPN

by Ozk » Tue Mar 22, 2016 4:39 pm

scorpadorp wrote:
ayykek wrote:Please Nostalrius just unban him already, we need him in our raids. Obviously there is a bug with priests MCing people and getting banned, many people had the same thing happen to them


You guys cleared BWL after he stopped showing up for the raids. I'd say you guys are doing better WITHOUT him. =P


Yes but they need me for summons and soulstones!

Sylvana wrote:I started playing here few days ago and after two days I got banned for gold trafficking while having 1g and some silver on me. Mind you I didn't do any trades or received any mails and the most expensive item I sold on the auction house was around 20s... What a joke... and they are still "resolving it"... It's been 4 days already... so... yeah


Be patient, just look at the rate new topics are opened. Gm's can't keep up with that. I was getting frustrated too a few days ago, but it's not worth it. Remember, this is a free server. Gm's are sacrificing their own free time to help us out.
Ozk
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Re: Perma Ban, Probably because of VPN

by Meyari » Thu Mar 24, 2016 2:12 pm

Let's hope you're back online before the weekend is over! Saw another thread like this and it took 1 week to review, so hopefully it'll be the same or less and not longer.
Meyari
Tester
 

Re: Perma Ban, Probably because of VPN

by smilkovpetko » Thu Mar 24, 2016 2:14 pm

https://forum.nostalrius.org/viewtopic.php?f=2&t=39952

That is the reason for slow response i believe
Approximate time to check/verify all the logs will be between 1 and 2 weeks.


Sadly Aerana is not part of the "hacked accounts" and we would love fast respond regarding our lovely warlock <3
/Wisdom is Priority
/Activity is Skill
/Skill is gear
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smilkovpetko
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Re: Perma Ban, Probably because of VPN

by Arx_1 » Thu Mar 24, 2016 2:45 pm

Aerana, I recommend you write a PM to GM Benevael and tell him to FWD it to Viper or PM Viper himself.

Bans older than one month cannot be overturned and you are running out of time.
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Arx_1
Sergeant Major
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Re: Perma Ban, Probably because of VPN

by Ozk » Thu Mar 24, 2016 3:42 pm

It has been 10 days now. If it's not fixed after this weekend I'll start stalking GM's. France isn't far for me anyways ;)
Ozk
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Re: Perma Ban, Probably because of VPN

by lupeh » Fri Mar 25, 2016 1:23 am

we need him for our raids as he is a great addition to our guild.]
I hope u can revieuw his situation soon.

Kind regards

lupeh
Retribution Paladin ~ The Blooders
lupeh
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Re: Perma Ban, Probably because of VPN

by Uzephi » Fri Mar 25, 2016 1:28 am

Each time you bump, it puts the post at the bottom of the list. The GMs work oldest to newest. Each time you bump, it puts it at the "newest" part. Just stop bumping and it will get response.
Uzephi
Stone Guard
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Re: Perma Ban, Probably because of VPN

by Benevael » Sun Mar 27, 2016 3:40 am

Greetings,

Your account is now unbanned. Apologies for the delay.
Based on your description in your original post, you may need to remove the country IP lock. This is done using the password reset page, https://en.nostalrius.org/password.

Regards, GM Team.
Please make sure to read the Nostalrius terms of use. https://en.nostalrius.org/terms-of-use
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Benevael
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