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"Unable to Connect"

Posted:
Thu Aug 20, 2015 9:12 pm
by Mnorj
Hey there,
I recently changed my password using the in-game feature and I'm now unable to login to the client. I receive the "Unable to Connect" message and after several tries I receive the 15 minute ban for too many incorrect attempts. Logging onto the server's website using my new password works perfectly. Is there anything you can do to get me online? Is this a common problem?
Thanks in advance
Re: "Unable to Connect"

Posted:
Sun Aug 23, 2015 9:18 pm
by Mnorj
Can I please get a response? I'd love to get back to playing
Re: "Unable to Connect"

Posted:
Sun Aug 23, 2015 9:28 pm
by Wrakt
You get the 'Unable to Connect' message after you type in an incorrect password and try to login, maybe you aren't typing it correctly?
Re: "Unable to Connect"

Posted:
Sun Aug 23, 2015 9:32 pm
by Mnorj
I'm 100% sure that I'm typing my password in correctly, it works fine on the website
Re: "Unable to Connect"

Posted:
Sun Aug 23, 2015 9:58 pm
by terkletor
I'm having the exact same problem, but haven't changed my password. Getting "Unable to Connect", and now sitting in the temporary ban pool.
Re: "Unable to Connect"

Posted:
Mon Aug 24, 2015 8:08 pm
by Mnorj
I guess I'm just going to have to wait the 10 days and do a email password reset? The fact that I can't get a staff post on the subject is kind of disheartening
Re: "Unable to Connect"

Posted:
Wed Aug 26, 2015 5:14 am
by Mnorj
This issue was fixed by petitioning a GM in-game. Just explain the situation in almost the exact same words and they'll make everything better. Cheers to the staff for getting me back online!