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Banned?

PostPosted: Mon Aug 24, 2015 5:17 am
by Scif
So the server restarted, which was normal. Happened to all my friends, but I kept trying to join and it said "unable to connect." I restarted my PC, and I launched it, now it says my account has been closed. I'm not sure if I got banned or what.

Re: Banned?

PostPosted: Mon Aug 24, 2015 11:59 am
by Abathur
Salutations Scif.

Please provide us with a character name.

Regards,
GM Team.

Re: Banned?

PostPosted: Tue Aug 25, 2015 3:27 pm
by AverageJoe
If you got "Unable to connect" you're likely typing in the wrong password. Too many unsuccessful tries and it will tell you the account's been closed. It's a temporary ban; wait 15 minutes and try again.

That, or give your character's name to know for 100% certainty.