The respective account is currently not banned. However, there's a security measure that temporarily IP ban users who consistently attempts to login with incorrect credentials. The duration varies depending on how many attempts occurred and increases on further failures. Users may recover their lost password by going here. This feature was designed to recover accounts whose owner forgot the login credentials and becomes available when the account has been offline for 10 consecutive days. Please note that we do not recover lost and/or hacked accounts.
Regards, GM Team.
The basis of patience is not simply the ability to wait - it's how we conduct ourselves as we wait. Polycentric Harbor