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unfair ban.. please investigate.

PostPosted: Mon Aug 31, 2015 10:21 pm
by eleos
Hello. Yesterday i made an warrior on my account to make a fresh start. in the same account i had my bank character so i sent everything my bank character had including my gold to my new warrior. 3 hours later i am getting banned for forbidden gold transaction... I sent the gold from one character to the other character in the same account. I am sure it is your automatic system that triggered the ban.. please check it cause i am absolutely destroyed.. Account name is : ************

Thanks in advance.

Re: unfair ban.. please investigate.

PostPosted: Tue Sep 01, 2015 2:54 pm
by eleos
Any update on my issue?? This is so unfair.. I just mailed my legit gold from one char to the other in te same account which i own. I had this gold on my char for a long time. You can check that everything was made through the AH and sales... I started leveling a new warrior so i mailed him my gold from my other character. 2 hours later i am banned.. I am sure it trigger the anti cheat system by mistake. I am innocent..

Re: unfair ban.. please investigate.

PostPosted: Wed Sep 02, 2015 11:53 am
by Ohr
How much gold did you send? I wonder what's the gold threshold as I've previously sent 500g to my alt (on a separate account) and wasn't banned.

Re: unfair ban.. please investigate.

PostPosted: Wed Sep 02, 2015 12:26 pm
by eleos
Ohr wrote:How much gold did you send? I wonder what's the gold threshold as I've previously sent 500g to my alt (on a separate account) and wasn't banned.


i sent all my gold. Around 3k. GM's can check that all these gold was on my bank char for a big amount of time and i never bought any. I sold herbs / drops / materials in order to obtain them.

Re: unfair ban.. please investigate.

PostPosted: Wed Sep 02, 2015 5:10 pm
by Viper
Greetings,

Ban confirmed.
Feel free to create a new account, by respecting our rules.

Best regards.