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Banned 05.09.2015

PostPosted: Fri Sep 04, 2015 10:27 pm
by Vancold
I can't log on my account, because it says I've been banned. I was inside Zul'Farakk and suddenly the whole group had a huge lag spike and it disconnected me. Then I tried to get back as fast as possible, but it kept sending the "Unable to connect" message; I tried a gazillion of times and then it gave me the ban message.

My character name is Vancold.

Re: Banned 05.09.2015

PostPosted: Sat Sep 05, 2015 1:05 am
by Ithlien
Greetings,

The account associated to your character has never been banned. The system automatically places a temporary ban after too many login attempts for security purposes. Please try again in ~15 minutes.

Sincerely,
GM Team

Re: Banned 05.09.2015

PostPosted: Sat Sep 05, 2015 8:25 am
by Vancold
Ithlien wrote:Greetings,

The account associated to your character has never been banned. The system automatically places a temporary ban after too many login attempts for security purposes. Please try again in ~15 minutes.

Sincerely,
GM Team


Hi, Ithlien. I tried to login after several hours (I had to go to bed yesterday) and today I still can't log in. The same error message appears. What can I do to play again today?

Re: Banned 05.09.2015

PostPosted: Sat Sep 05, 2015 9:24 am
by Vancold
Issue resolved: now I can log in to my account again.

Thanks for your patience,

Vancold

Re: Banned 05.09.2015

PostPosted: Sat Sep 05, 2015 10:47 am
by Abathur
Issue resolved, thread locked.