Account Banned: Rapid Disconnects

[donthurtme]

Character: Meanoldbully

I was on the zeppelin from Grom to UC, repeatedly disconnected and starting taking fall damage while still onboard. Was teleported to UC courtyard after "release spirit" appeared, yet I had not died. Continued to run from UC to SM, disconnecting constantly all the way there. By what was probably the 6th or 7th time of logging back in after a disconnect I was locked out of my account. Sorry if this has been reposted today, could this be reviewed and hopefully unbanned? Thanks again.

[Abathur]

Salutations donthurtme.

The account associated with Meanoldbully has been permanently banned for hacking. We have a zero-tolerance policy when it comes to these kinds of infractions. Accounts that are caught infringing on this policy will be closed and will remain permanently inaccessible. You may continue to play by creating a new account and adhering to our Terms of Use going forward.

Regards,
GM Team.

[donthurtme]

Would you please revisit this case? I believe there is a serious bug involving the zeppelin that may lead to more bans by no fault of the account owner.
taken from the ToS:

The use of any program or file which allows the player to gain access, use or modify data that players can't normally access or modify is considered cheating and will result in a permanent ban.

Non exhaustive cheating examples :
Fly Hack;
Teleporting;
Speed Hack;
Passing through textures or wall (NoClip).

There was no malicious action or modification, it seems a bot may have picked up suspicious movement and banned this account due to the odd disconnections caused by the zeppelin. While I appreciate the work the staff puts in at no charge to us, I think there may be some issues overlooked that need attention. I understand there is a zero-tolerance policy- and if there was no way to track the bug (apparently this has been an issue for a while now) then there is nothing you can do but to ban the account, and that's fine. At this point I just want to bring more attention to sketchy zeppelins (only Grom'gol to UC and vice-versa, Org-UC/Org-Grom'gol seem to be okay.)

Thanks for your support, regardless.

[Onedudemike]

Please look into this issue again as I fear an innocent user is unfairly being banned.

[Tarney]

My friend was banned earlier today under very similar circumstances; I'll see if she can post here herself when she's available. The ban appears to be temporary for her, but I would like to add my support to donthurtme's case. She has zero add ons installed / has not modified the code at all. Please revisit this case, as I know there have been other issues with this specific zeppelin (on mac I can't take it without falling to my death). Hopefully a server/client based bug can be shown to be the cause. Either way, the support you offer the community is greatly appreciated.

[Thesade]

Is there no way a GM can look in to this? Disconnects in this game are quite common and the zeppelins have been buggy lately.

[Igitur]

Character Name: Sosostris

I'm the friend in question. I was taking the zeppelin from Grom'gol to UC, and after the warp I reappeared in free fall south of SM, but somehow took no fall damage upon landing (I was granted "slow fall" but it only lasted a couple seconds). On my way to Brill I DCed, and from then on I kept getting DCed shortly after logging on again. After about 5 DCs I was met with the "banned" info upon my next login attempt. I am still banned, despite the site saying I am banned until September 8th 2015 20:22:25 PM. As Tarney said, I'm using a completely clean client, no add ons of any kind. The excerpt from the terms of use quoted by donthurtme make it clear that an active modification of data is required for it to constitute hacking. After comparing donthurtme's experience with my own, I am confident that this is a result of a bug with that zeppelin (actually I had meant to take the other zeppelin, as the G.G. UC one usually leaves me dead; I was relieved to find myself alive, only to be met with the ban). Please please please look into this: I have limited time to spend on this game and at this point I don't think I'll start again if the ban sticks. Any update at all would be greatly appreciated!

[Robotron]

This reminds me of people getting banned after being MC'd through portals and falling.

[Vorfidus]

One of the few cases where I can actually believe the OP when he says he wasn't his fault.

[Judo]

After hearing similar stories of the UC - Grom'Gol zeppelin from in-game chat, I thought about trying it just to see what people were talking about. However, I don't think I will now because, well, I don't wanna get banned.