Unable to password reset

Hi Admin,
A few months ago I forgot my password and I tried to log in without success. Then I tried to reset my password also without success. Then I give it up with idea sh*t happens because I'm a cassual player and I even have not much time to play.
Now I would like to look into the game and maybe spend some time there. I'm trying to reset my password again but it says "An email has already been sent to recover this account password."
But there is a problem, I never get any email with password reset informations / instructions. Not in the past, not now.
Maybe I do something wrong? Maybe it is bugged? Maybe You can help me?
I appreciate any response.
Thanks.
P.S. Character: Barathol
A few months ago I forgot my password and I tried to log in without success. Then I tried to reset my password also without success. Then I give it up with idea sh*t happens because I'm a cassual player and I even have not much time to play.
Now I would like to look into the game and maybe spend some time there. I'm trying to reset my password again but it says "An email has already been sent to recover this account password."
But there is a problem, I never get any email with password reset informations / instructions. Not in the past, not now.
Maybe I do something wrong? Maybe it is bugged? Maybe You can help me?
I appreciate any response.
Thanks.

P.S. Character: Barathol