Account banned (after had been hacked)

Hello and thanks for your time and efforts.
About a month ago or close to it, I've been to another city due to my university foreign languages course and couldn't play at all. Being back from it now, I've realised it was hacked (since my old password was invalid), and I had to restore my password via the email attached to this account. It says that my account is banned.
When I log into account pannel all I can see is "banned for account trafficking".
Firstly I was really shocked and dissapointed seeing that, also I would never do such a thing with my account remembering how much time I've spent in to it.
The only reason I can guess it happened it was somehow hacked and then this account was tried to be sold, although I can talk to game master or to someone from administration and explain all my thoughts about how could that have happened, but can't say surely. All I can say I've never provided someone with my account info and I never wanted that to happen. Useless to say how do I feel now.
I can confirm you with everything that is needed that I'm a real owner of this account, with everything that is needed to know according to that character (including any single item in the bank, at least by the moment this character was played only by me), and even with approximate time of when this account was created. Furthermore, I'm the owner of the email attached to this account, thats how I've taken it back. I can even write you from this email if needed with anything you want so you can be sure I'm owning it. Not also saying that both email and my IP are russian, so you can check whenever this char was played and when it was banned not with this IP adress, so I can prove I never wanted to do a trade with my account.
Having all that said, knowing that I'm owning the email attached to this account (what I can prove and also can prove I've always owned it) also means that whoever wanted to trade this account wasn't the real owner, since not a single person would like to trade an account without email provided.
I'm really looking forward for your understanding and hoping that you you won't ignore everything I said. I can provide ANY needed information to prove I have nothing to do with the account trade and I had no intensions to do it, as it was hacked and made by another person.
With best regards, Georgiy.
About a month ago or close to it, I've been to another city due to my university foreign languages course and couldn't play at all. Being back from it now, I've realised it was hacked (since my old password was invalid), and I had to restore my password via the email attached to this account. It says that my account is banned.
When I log into account pannel all I can see is "banned for account trafficking".
Firstly I was really shocked and dissapointed seeing that, also I would never do such a thing with my account remembering how much time I've spent in to it.
The only reason I can guess it happened it was somehow hacked and then this account was tried to be sold, although I can talk to game master or to someone from administration and explain all my thoughts about how could that have happened, but can't say surely. All I can say I've never provided someone with my account info and I never wanted that to happen. Useless to say how do I feel now.
I can confirm you with everything that is needed that I'm a real owner of this account, with everything that is needed to know according to that character (including any single item in the bank, at least by the moment this character was played only by me), and even with approximate time of when this account was created. Furthermore, I'm the owner of the email attached to this account, thats how I've taken it back. I can even write you from this email if needed with anything you want so you can be sure I'm owning it. Not also saying that both email and my IP are russian, so you can check whenever this char was played and when it was banned not with this IP adress, so I can prove I never wanted to do a trade with my account.
Having all that said, knowing that I'm owning the email attached to this account (what I can prove and also can prove I've always owned it) also means that whoever wanted to trade this account wasn't the real owner, since not a single person would like to trade an account without email provided.
I'm really looking forward for your understanding and hoping that you you won't ignore everything I said. I can provide ANY needed information to prove I have nothing to do with the account trade and I had no intensions to do it, as it was hacked and made by another person.
With best regards, Georgiy.