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Cannot Access Old Account

PostPosted: Tue Sep 15, 2015 12:53 pm
by Voilak
Greetings,

I started playing Nostalrius again and I came across the fact that my name is taken. I tried to put the beloved name of my shaman which I was using back in vanilla days on server Bloodhoof EU. Then I realized I was playing again at some point in the past at Nostalrius but I cannot recover the e-mail or the user name I was using. Can we somehow inquiry this so I can either access my old account or simply delete the in game character Voilak so I can use the name again? (currently I use Voillak. With double "L")

Thank you in advance for replying,
Good day!

Re: Cannot Access Old Account

PostPosted: Wed Sep 16, 2015 8:08 pm
by Pottu
Greetings,

The account associated with the character name has not been banned. You can reset the password using our website at https://en.nostalrius.org/login

We do not delete characters or free up names.

Regards,
GM Team

Re: Cannot Access Old Account

PostPosted: Thu Sep 17, 2015 9:29 am
by Voilak
Hello again,

I don't remember which e-mail and user name I was using. If you can help me with these, I can type them, then go the the corresponding e-mail and recover that myself. I am willing to give in to any kind of inquiry you will (including ip connection from that account and my current) and more.

Thank you kindly

Re: Cannot Access Old Account

PostPosted: Sun Sep 20, 2015 2:36 pm
by Voilak
Pottu wrote:Greetings,

The account associated with the character name has not been banned. You can reset the password using our website at https://en.nostalrius.org/login

We do not delete characters or free up names.

Regards,
GM Team


Hello again,

Is the GM Team available please?

Regards.

Re: Cannot Access Old Account

PostPosted: Thu Sep 24, 2015 8:09 am
by Voilak
A reply on subject from a Game Master please ?

Re: Cannot Access Old Account

PostPosted: Thu Sep 24, 2015 9:33 am
by Bleachy
Hi Voilak,

Sorry to be the bearer of bad news but the admins will not assist any further with the recovery of the account.

If you cannot remember the email or the username there is no way they will supply or even hint these to you.

Sorry buddy.