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Cant login

PostPosted: Mon Sep 28, 2015 8:53 am
by Kharaltis
Hi
i cant login
and my friend says i was online for 8 hours
it cant be.....
i was one week not online i was in Therapie.

i dont know my email .... amnesie

was my account hacked then ?
what can i do ?

Re: Cant login

PostPosted: Mon Sep 28, 2015 8:59 am
by Bleachy
Kharaltis wrote:Hi
i cant login
and my friend says i was online for 8 hours
it cant be.....
i was one week not online i was in Therapie.

i dont know my email .... amnesie

was my account hacked then ?
what can i do ?


It looks like your account has been hacked - Once an account has been hacked it cannot just be returned to you. Players are responsible for thier own account security and the admins take no responsiblilty for hacked accounts.

Sorry to be the bearer of bad news.

Re: Cant login

PostPosted: Mon Sep 28, 2015 9:05 am
by Kharaltis
wtf
can the account banned

i dont let my char played for a other gamer (hacker) .

Re: Cant login

PostPosted: Mon Sep 28, 2015 9:08 am
by Bleachy
Kharaltis wrote:wtf
can the account banned

i dont let my char played for a other gamer (hacker) .


As you were online for 8 hours when you were not there - It looks pretty evident that your account has been hacked. It does state in the terms for this server that if a 3rd party gains access to your account and does bad things it will not allow your account to be whitelisted.

I am sorry to say the account appears to be lost. :(

Re: Cant login

PostPosted: Mon Sep 28, 2015 9:47 pm
by tigru
Greetings,

In order to start an investigation on your account, we need you to provide a character name that is on your account.

Regards,
GM Team