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Can't log in

PostPosted: Tue Sep 29, 2015 1:47 pm
by Zitzey
Since sunday i can't log in. Just got DC, then "unable to connect" and sometimes "Banned".
Im playing not much. 21 lvl warlock Zitze. Im not using any cheating soft, not sharing account.
When im trying to reset my password, site tell me this:
"This account has been used recently. You can't reset the password now.Remember that you are responsible for your account security, and as stated in our Terms of Use, we do not reset passwords for hacked accounts."
Help me please. :(

Re: Can't log in

PostPosted: Tue Sep 29, 2015 5:04 pm
by Eligius
Login to the website https://en.nostalrius.org/ , and check if there is any ban (it will be right above your IP)
If there is nothing there, you haven't been banned. What happened is most likely Nost's automatic temporary lockout because you tried to log in too many time very fast. You should wait a bit and then try again.

Re: Can't log in

PostPosted: Tue Sep 29, 2015 10:03 pm
by Zitzey
i can't log in at site

Bad credentials.

And i can't reset my password, cuz "This account has been used recently". Im not trying this everyminute, for sure.

With new acc all fine, i can login in game, at site. :(

Re: Can't log in

PostPosted: Wed Sep 30, 2015 8:22 am
by Bleachy
Zitzey wrote:i can't log in at site

Bad credentials.

And i can't reset my password, cuz "This account has been used recently". Im not trying this everyminute, for sure.

With new acc all fine, i can login in game, at site. :(


I think your account has to be offline for 1 week before the password reset will work.

Re: Can't log in

PostPosted: Wed Sep 30, 2015 8:12 pm
by Zitzey
Hm. Let's see sunday.

Re: Can't log in

PostPosted: Wed Sep 30, 2015 9:21 pm
by Glenzig
Bleachy wrote:
Zitzey wrote:i can't log in at site

Bad credentials.

And i can't reset my password, cuz "This account has been used recently". Im not trying this everyminute, for sure.

With new acc all fine, i can login in game, at site. :(


I think your account has to be offline for 1 week before the password reset will work.


10 days.

Re: Can't log in

PostPosted: Sun Oct 04, 2015 10:18 am
by tigru
Greetings,

Your account has never been banned. Please try to re-login or reset the password.

Regards,
GM Team