Unable to connect / Account closed

Unable to connect / Account closed

by MrBluekat » Tue Oct 06, 2015 2:21 am

Hi

Ive Searched through the other threads and tried any method I can, but nothing solved my problem.

I was in SFK with a party when the entire party got DC'ed ( I guess the server fell down ). After a few minutes the party was able to logon again, except for me. When I try to logon I first get the "Unable to connect" error, and If i try more I get that my account has been closed / banned.

Ive logged onto the Nostalrius page, but cant find anything saying that Ive been banned. Ive tried to logon on two other computers aswell, and they both get the same erros, making me believe that this is an server thing and not a wow client thing? I do not know, would appreciate any help given, thank you!

MrBluekat
MrBluekat
Tester
 

Re: Unable to connect / Account closed

by MrBluekat » Wed Oct 07, 2015 12:25 pm

Tried to reinstall the wow client, still a no go. Would really appreciate any help here
MrBluekat
Tester
 

Re: Unable to connect / Account closed

by Abathur » Wed Oct 07, 2015 1:26 pm

Salutations MrBluekat.

Please provide us with a character name.

Regards,
GM Team.
The basis of patience is not simply the ability to wait - it's how we conduct ourselves as we wait.
Polycentric Harbor
User avatar
Abathur
Game Master
Game Master
 

Re: Unable to connect / Account closed

by MrBluekat » Wed Oct 07, 2015 4:13 pm

Char name is Shisk.
Thank you for response.
MrBluekat
Tester
 

Re: Unable to connect / Account closed

by Abathur » Wed Oct 07, 2015 4:28 pm

We've verified that the account associated with character Shisk is indeed not banned. Note that there's a security measure that temporarily IP ban users who consistently attempts to login with incorrect credentials. The duration varies depending on how many attempts occurred and increases on further failures. Users may recover their lost password by going here. This feature was designed to recover accounts whose owner forgot their login information and becomes available when the account has been offline for 10 consecutive days.

Regards,
GM Team.
The basis of patience is not simply the ability to wait - it's how we conduct ourselves as we wait.
Polycentric Harbor
User avatar
Abathur
Game Master
Game Master
 

Re: Unable to connect / Account closed

by MrBluekat » Wed Oct 07, 2015 4:40 pm

This solved my problem. Thank you so much for your time!
MrBluekat
Tester
 


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