Page 1 of 1

Unable to connect / Account closed

PostPosted: Tue Oct 06, 2015 2:21 am
by MrBluekat
Hi

Ive Searched through the other threads and tried any method I can, but nothing solved my problem.

I was in SFK with a party when the entire party got DC'ed ( I guess the server fell down ). After a few minutes the party was able to logon again, except for me. When I try to logon I first get the "Unable to connect" error, and If i try more I get that my account has been closed / banned.

Ive logged onto the Nostalrius page, but cant find anything saying that Ive been banned. Ive tried to logon on two other computers aswell, and they both get the same erros, making me believe that this is an server thing and not a wow client thing? I do not know, would appreciate any help given, thank you!

MrBluekat

Re: Unable to connect / Account closed

PostPosted: Wed Oct 07, 2015 12:25 pm
by MrBluekat
Tried to reinstall the wow client, still a no go. Would really appreciate any help here

Re: Unable to connect / Account closed

PostPosted: Wed Oct 07, 2015 1:26 pm
by Abathur
Salutations MrBluekat.

Please provide us with a character name.

Regards,
GM Team.

Re: Unable to connect / Account closed

PostPosted: Wed Oct 07, 2015 4:13 pm
by MrBluekat
Char name is Shisk.
Thank you for response.

Re: Unable to connect / Account closed

PostPosted: Wed Oct 07, 2015 4:28 pm
by Abathur
We've verified that the account associated with character Shisk is indeed not banned. Note that there's a security measure that temporarily IP ban users who consistently attempts to login with incorrect credentials. The duration varies depending on how many attempts occurred and increases on further failures. Users may recover their lost password by going here. This feature was designed to recover accounts whose owner forgot their login information and becomes available when the account has been offline for 10 consecutive days.

Regards,
GM Team.

Re: Unable to connect / Account closed

PostPosted: Wed Oct 07, 2015 4:40 pm
by MrBluekat
This solved my problem. Thank you so much for your time!