cant log in

[tigru]

Dear gm,
My major account ********** cant log in,it says connect failed ,but my other account such as this one *********** is ok. I don't know if my major account is been closed. Because now i'm a graduate student for my master degree in another city in china with different IP. I logged with IP in Xinxiang or Jiaozuo, Henan province of China about 2-3 months ago,and i played a lot in April May and June this year with my major account ,since i'm the pvp leader of Chinese, my character human female warrior Clyemne R10. Later I'm afk for my master degree application, and thx god , i got it . Now I'm in the new university and a new city from my hometown.So i m log in with different IP obviously . I don't know if it is because this case that i cant log in my major account. Many Chinese guild leader and plenty Chinese players can prove this, i promise this is true , and this is the first time i met the account problem .So i need help for this,I love wow esp i love this server and the environment here, please help me . thanks a lot!

[tigru]

Greetings,

Please provide us with Character name instead of Account name to start an investigation.

Regards,
GM Team

[Dreez]

my character Clyemne .

[qqjydeng]

Greetings,

Please provide us with Character name instead of Account name to start an investigation.

Regards,
GM Team

my character Clyemne , human female warrior.