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Account should be unbanned by now *may be dumb question*

PostPosted: Thu Oct 08, 2015 5:47 pm
by ttiigghhee
Hi, my account said i got temp banned until Oct 7 at 14:00.
Accounting from CST to GMT, I should be unbanned, but I can't login. Is this normal? do I need to go through an extensive 3 week anti-hacking seminar (because I will if i have to)? Who do I contact if it does not remedy itself? The DoD? If not, who? WHO?!

Thank you for your time. If this is the wrong forum sub, my apologies!

Re: Account should be unbanned by now *may be dumb question*

PostPosted: Thu Oct 08, 2015 5:48 pm
by Arev
as far as I know, that is the time is was permanently banned. Not the time it will be unbanned.

Re: Account should be unbanned by now *may be dumb question*

PostPosted: Thu Oct 08, 2015 5:49 pm
by Caldaga
This does appear to be a permanent ban, the account will not be unlocked they are just fuzzy on the word "until".

Re: Account should be unbanned by now *may be dumb question*

PostPosted: Fri Oct 09, 2015 9:18 am
by tigru
Greetings,

Please provide us with a character name on that account. This way we can investigate further.

Regards,
GM Team

Re: Account should be unbanned by now *may be dumb question*

PostPosted: Fri Oct 09, 2015 8:38 pm
by Robotron
Caldaga wrote:This does appear to be a permanent ban, the account will not be unlocked they are just fuzzy on the word "until".

Listing the ban reason would help.