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I want to find my password

PostPosted: Sat Oct 10, 2015 2:48 am
by 391484232
account number is stolen, the password is changed. only wait five days,only wait five days, the account is not logged in to retrieve my password via e-mail it?

Re: I want to find my password

PostPosted: Sat Oct 10, 2015 2:53 am
by Glenzig
You have to give a character name for them to look at your account.

Re: I want to find my password

PostPosted: Sat Oct 10, 2015 3:03 am
by 391484232
but the sign in my account once every three days. I can not retrieve your password

Re: I want to find my password

PostPosted: Sat Oct 10, 2015 3:04 am
by 391484232
my role name is Cnwori

Re: I want to find my password

PostPosted: Sat Oct 10, 2015 3:05 am
by 391484232
Glenzig wrote:You have to give a character name for them to look at your account.

my role name is Cnwori..But I do not know whom to turn to solve this problem

Re: I want to find my password

PostPosted: Sat Oct 10, 2015 5:10 am
by YouAreDoomed
GM is gonna help. Just wait. They have other issues to solve. Be patient.

Re: I want to find my password

PostPosted: Sat Oct 10, 2015 5:15 am
by Mopar
Unfortunately, the GMs are not going to help on this. Your only option is to wait for a point in time where whoever stole the account has not logged in for 10 days, then reset the password via the web interface. If you are patient and keep trying you may be able to get it back. But it is a 10 day timeout from the last time the account was logged in.

The GMs do not reset passwords for players, and they do not retrieve stolen accounts. Account security is your responsibility.

Sorry to be the bearer of bad news, but keep trying and you may be successful.