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[Denied] Account banned

PostPosted: Mon Oct 12, 2015 6:28 pm
by Lipthus
Hello, i recently wanted to start playing on Nostalrius again but for some reason i couldnt login due to the password didnt match? I made a reset from website towards my email and got a new password then it said the account has been closed..

So i logged on the website to view why: Saying "Forbidden gold transaction" and "Your last ingame login was from IP XX.XX.XX.XXX (2015-09-03 04:38:44)."
This is not my IP neither were i able to play at that date due to crashed GPU at 27/08..

Character name: Lipthus

I heard that most cases of "Forbidden gold transaction" is a dead end to try get it lifted but i have faith that i wont get punished for something that I did not commit.

If you need to know the IP last logged in from and what my IP is (same IP the acc was created from) i'll gladly tell the Nostalrius staff over PM and not public.

Any other proof you might need or wish to view?

Re: Account banned

PostPosted: Tue Oct 13, 2015 1:02 am
by Mopar
Sorry to say, but your account was most likely hacked, and the person who took it was using it as a mule to sell gold. It's nearly certain you will not get it back, so best to create a new account and start over.

Incidentally, you should clean up your security practices, to avoid getting hacked again.

Re: Account banned

PostPosted: Tue Oct 13, 2015 12:45 pm
by Lipthus
Mopar wrote:Sorry to say, but your account was most likely hacked, and the person who took it was using it as a mule to sell gold. It's nearly certain you will not get it back, so best to create a new account and start over.

Incidentally, you should clean up your security practices, to avoid getting hacked again.


Really dont wanna go thru months of leveling again just to get to 60 because of this...

Case 'Lipthus | Lipthus' being reviewed.

PostPosted: Tue Oct 13, 2015 1:40 pm
by Abathur
Salutations Lipthus.

Your case is being reviewed.


Nostalrius @ thread wrote:Please note that account sanctions will persist regardless if the violations originated from a third-party individual, as it's up to the account owner to ensure that their account is sufficiently protected. It is your responsibility to know, understand and adhere to the Terms of Use, ignorance is not an excuse.


Regards,
GM Team.

Re: Case 'Lipthus | Lipthus' being reviewed.

PostPosted: Tue Oct 13, 2015 3:26 pm
by Lipthus
Abathur wrote:Salutations Lipthus.

Your case is being reviewed.


Nostalrius @ thread wrote:Please note that account sanctions will persist regardless if the violations originated from a third-party individual, as it's up to the account owner to ensure that their account is sufficiently protected. It is your responsibility to know, understand and adhere to the Terms of Use, ignorance is not an excuse.


Regards,
GM Team.


Thank you!
Yes the ban was supposed to be lifted at 12 September which has been over a month, now i hope we can solve this issue and i can play on Nostalrius once again :)

Re: Case 'Lipthus | Lipthus' being reviewed.

PostPosted: Tue Oct 13, 2015 5:41 pm
by Amelissan
Lipthus wrote:
Abathur wrote:Salutations Lipthus.

Your case is being reviewed.


Nostalrius @ thread wrote:Please note that account sanctions will persist regardless if the violations originated from a third-party individual, as it's up to the account owner to ensure that their account is sufficiently protected. It is your responsibility to know, understand and adhere to the Terms of Use, ignorance is not an excuse.


Regards,
GM Team.


Thank you!
Yes the ban was supposed to be lifted at 12 September which has been over a month, now i hope we can solve this issue and i can play on Nostalrius once again :)


Your ban was not until 12 sep. most likely. The dates are pointing the moment of ban issue, so they are the date remained in the past.. It's perma-ban.

Seriously, we need a sticky topic just for this ''until'' issue, 4-5 out of 10 seems to be confused by that.

Re: Case 'Lipthus | Lipthus' being reviewed.

PostPosted: Tue Oct 13, 2015 5:46 pm
by Lipthus
Amelissan wrote:
Your ban was not until 12 sep. most likely. The dates are pointing the moment of ban issue, so they are the date remained in the past.. It's perma-ban.

Seriously, we need a sticky topic just for this ''until'' issue, 4-5 out of 10 seems to be confused by that.


No i am aware of that its a perma ban if it still lasts after the lifting date which is why i made this appeal.
please keep it clean, i just want to play on my hunter again :(

Re: Case 'Lipthus | Lipthus' being reviewed.

PostPosted: Tue Oct 13, 2015 6:16 pm
by Pokeypointy
Lipthus wrote:
Amelissan wrote:
Your ban was not until 12 sep. most likely. The dates are pointing the moment of ban issue, so they are the date remained in the past.. It's perma-ban.

Seriously, we need a sticky topic just for this ''until'' issue, 4-5 out of 10 seems to be confused by that.


No i am aware of that its a perma ban if it still lasts after the lifting date which is why i made this appeal.
please keep it clean, i just want to play on my hunter again :(


Things are looking grim, to be honest.

Re: [Review] Account banned

PostPosted: Tue Oct 13, 2015 6:43 pm
by Viper
Greetings,

E - Permanent ban.: Most serious sanction. Permanent bans are rare but definitive. This sanction is applied in case of multiple violations of the rules, or after multiple account interruption, as well as any of the following:

Examples:

Exchanging accounts, gold, items, or any ingame services for another game's features;
Selling/Buying accounts, gold, items, or any ingame services with real money;


Account is banned permanently.

Best regards.