Account Issue

Account Issue

by Lashab » Sat Nov 07, 2015 3:14 pm

First of all it is weird this server has no support email to talk to them.

I have a problem with my account. First, it sometimes says it's closed, sometimes it lets me log on. I had two accounts - ********************

Also, I don't know, I had 41 level rogue(Anausalb) and it's gone. Completely gone. Either I am entering a wrong account and I had some other one, or something is wrong here. It is probable I deleted it, but I don't remember.

In any case, I wish they had some kind of email to discuss issues with them. This forum is very uncomfortable actually. I first need to actually log onto my accounts and then discuss about my character Anausalb.
Last edited by Nathrizyr on Sat Nov 07, 2015 3:51 pm, edited 1 time in total.
Reason: Removed account names.
Lashab
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Re: Account Issue

by Nathrizyr » Sat Nov 07, 2015 3:52 pm

Greetings,

Based on the character name provided, the account is not and has never been banned. Please ensure you are logging on the appropriate account, and making sure it is the correct server.

Regards, GM Team
Nathrizyr
Game Master
Game Master
 

Re: Account Issue

by Lashab » Sat Nov 07, 2015 4:08 pm

Nathrizyr wrote:Greetings,

Based on the character name provided, the account is not and has never been banned. Please ensure you are logging on the appropriate account, and making sure it is the correct server.

Regards, GM Team


It is not banned. Sometimes I can access them(those two), sometimes I can't. Sometimes it writes that the account is closed and provides a weird link to wow-europe.com

And regarding the character, is it possible to undo the delete option on that character? I think it has been deleted.

Here - on ************ account, it writes "unable to connect" at first. On second try it writes that the account is no longer in use and should enter wow-europe.com to remove the ban.
Last edited by tigru on Mon Nov 09, 2015 10:24 am, edited 1 time in total.
Reason: Please do not post account names.
Lashab
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Re: Account Issue

by Lashab » Sat Nov 07, 2015 6:00 pm

Can't I really discuss anything other than "being banned for gold trading"?

My account has a problem and help me please.
Lashab
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Re: Account Issue

by Lashab » Sun Nov 08, 2015 1:51 pm

Can I get an answer please? That is why it is better to have a support email on which players contact you.
Lashab
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Re: Account Issue

by Lashab » Mon Nov 09, 2015 9:57 am

Everyone got an answer except me. Thank you very much.
Lashab
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Re: Account Issue

by Nathrizyr » Mon Nov 09, 2015 12:54 pm

Greetings,

Both me and a colleague informed you that you are not banned in two separate threads. This is all we can do as far as account support, as the rest is on your end. There are multiple stickies to assist with your issue.

viewtopic.php?f=45&t=11569
viewtopic.php?f=45&t=5359

Regards, GM Team
Nathrizyr
Game Master
Game Master
 


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