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Account Issue

PostPosted: Sat Nov 07, 2015 3:14 pm
by Lashab
First of all it is weird this server has no support email to talk to them.

I have a problem with my account. First, it sometimes says it's closed, sometimes it lets me log on. I had two accounts - ********************

Also, I don't know, I had 41 level rogue(Anausalb) and it's gone. Completely gone. Either I am entering a wrong account and I had some other one, or something is wrong here. It is probable I deleted it, but I don't remember.

In any case, I wish they had some kind of email to discuss issues with them. This forum is very uncomfortable actually. I first need to actually log onto my accounts and then discuss about my character Anausalb.

Re: Account Issue

PostPosted: Sat Nov 07, 2015 3:52 pm
by Nathrizyr
Greetings,

Based on the character name provided, the account is not and has never been banned. Please ensure you are logging on the appropriate account, and making sure it is the correct server.

Regards, GM Team

Re: Account Issue

PostPosted: Sat Nov 07, 2015 4:08 pm
by Lashab
Nathrizyr wrote:Greetings,

Based on the character name provided, the account is not and has never been banned. Please ensure you are logging on the appropriate account, and making sure it is the correct server.

Regards, GM Team


It is not banned. Sometimes I can access them(those two), sometimes I can't. Sometimes it writes that the account is closed and provides a weird link to wow-europe.com

And regarding the character, is it possible to undo the delete option on that character? I think it has been deleted.

Here - on ************ account, it writes "unable to connect" at first. On second try it writes that the account is no longer in use and should enter wow-europe.com to remove the ban.

Re: Account Issue

PostPosted: Sat Nov 07, 2015 6:00 pm
by Lashab
Can't I really discuss anything other than "being banned for gold trading"?

My account has a problem and help me please.

Re: Account Issue

PostPosted: Sun Nov 08, 2015 1:51 pm
by Lashab
Can I get an answer please? That is why it is better to have a support email on which players contact you.

Re: Account Issue

PostPosted: Mon Nov 09, 2015 9:57 am
by Lashab
Everyone got an answer except me. Thank you very much.

Re: Account Issue

PostPosted: Mon Nov 09, 2015 12:54 pm
by Nathrizyr
Greetings,

Both me and a colleague informed you that you are not banned in two separate threads. This is all we can do as far as account support, as the rest is on your end. There are multiple stickies to assist with your issue.

viewtopic.php?f=45&t=11569
viewtopic.php?f=45&t=5359

Regards, GM Team