[Review | Approved] get banned without reason

[Abathur]

Hey guys,
i got banned without a reason ?! i played for about 1 hour an stand in darnassus. I was serching for a german guild in cannel 1 because i always get an error message when í was in channel4 (guild recruitment), Fetner is allready in channel 4 (!?)... so i changed to channel 1 and got a PERMANENT ban? you must be joking o.O

best regards
Fezner

[Abathur]

Salutations Xenoz2.

Please provide us with the correct character name.

The support request will be concluded and the thread will be closed at 2015-11-23 if the necessary information is not provided.

Regards,
GM Team.

[Xenoz2]

Salutations Xenoz2.

Please provide us with the correct character name.

The support request will be concluded and the thread will be closed at 2015-11-23 if the necessary information is not provided.

Regards,
GM Team.

The Name is Fezner - nightelf druid

[Abathur]

Salutations Xenoz2.

Your case is being reviewed.

Regards,
GM Team.

[Xenoz2]

Salutations Xenoz2.

Your case is being reviewed.

Regards,
GM Team.

Thank you for the fast Support, i´m wondering why i got banned and wait for the answer.

[Dreez]

Salutations Xenoz2.

Your case is being reviewed.

Regards,
GM Team.

Thank you for the fast Support, i´m wondering why i got banned and wait for the answer.

Low level characters typing in global channels are sometimes getting falsely banned by the gold-spammer prevention system.

Gold sellers were a huge issue in the past, ever since this system is active, the amount has drastically reduced. The few false positive detects (as in your case) are being manually corrected.

[Xenoz2]

Salutations Xenoz2.

Your case is being reviewed.

Regards,
GM Team.

Thank you for the fast Support, i´m wondering why i got banned and wait for the answer.

Low level characters typing in global channels are sometimes getting falsely banned by the gold-spammer prevention system.

Gold sellers were a huge issue in the past, ever since this system is active, the amount has drastically reduced. The few false positive detects (as in your case) are being manually corrected.

...hope i can play this evening ... :/

[Abathur]

Assistance Status Notification 'Concluded & Approved'

Character Name: Xenoz2
Forum Username: Fezner
Date & Time: 2015-11-17 @ 07:41

The account associated with the character 'Fezner' has been unbanned.

A private message has been sent with additional information.

Case resolutions are in accordance to consistent and principled policies which are considered final when issued. Processing cases that has already been concluded keeps the Nostalrius staff from processing other users' urgent support requests. If a user repeatedly creates multiple tickets and/or threads regarding the same closed issue, or otherwise misuse the respective system, they will be asked to stop, and if ignored, they will receive a sanction on all their account(s).

Regards,
GM Team.