Banned Permanently? Please Help

Dear GM:
My account was recently banned . I've confirmed that it lists my account as being closed on the website. Username is <********> and the character name is Jycaptain ,level 16 Druid (PVP). What seems to be the issue?
Thank you!
My account was recently banned . I've confirmed that it lists my account as being closed on the website. Username is <********> and the character name is Jycaptain ,level 16 Druid (PVP). What seems to be the issue?
Thank you!