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Can't log in

PostPosted: Wed Dec 02, 2015 7:08 pm
by berbeb
I was playing my mage name is Teenagedream in the Shimmering Flats when I got DC'd and I can't log back in but my wife can still play help

Re: Can't log in

PostPosted: Wed Dec 02, 2015 7:21 pm
by Mimma
What error are you getting? Can you log in on an alt, or is it the entire account? More info please ...

Re: Can't log in

PostPosted: Wed Dec 02, 2015 7:23 pm
by berbeb
I just get "unable to connect" after typing in my login info but I had my wife log on her warrior on my computer no problem

Re: Can't log in

PostPosted: Wed Dec 02, 2015 7:45 pm
by berbeb
omg the website says my pw is wrong so i think i been hacked please help

Re: Can't log in

PostPosted: Wed Dec 02, 2015 7:47 pm
by Pottu
Greetings,

use the website to reset your password - click the "I forgot my password" button and then follow the instructions on the email you receive.

The GM team.

Re: Can't log in

PostPosted: Wed Dec 02, 2015 7:52 pm
by berbeb
says email is wrong I dont ever remember making a email to play

Re: Can't log in

PostPosted: Thu Dec 03, 2015 5:52 am
by Nathrizyr
Greetings,

We do not give out account information such as email addresses.

Regards, GM Team

Re: Can't log in

PostPosted: Fri Dec 04, 2015 1:29 am
by berbeb
can you just change the pw or change my email to one i remember?

Re: Can't log in

PostPosted: Fri Dec 04, 2015 1:38 am
by Arev
berbeb wrote:can you just change the pw or change my email to one i remember?


It would be a huge security vulnerability if GM's could change passwords or registered e-mails just by asking on the forums.


You either know the e-mail registered to your account, or you don't own the account.....