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Banned this morning without given reason

PostPosted: Thu Dec 03, 2015 12:25 pm
by yoojin
I was thrown out of the game while logged in on my accounts to the character Yoojin level 5 gnome mage. Upon attempting to log back in I was pleasantly surprised by my ban status.

What's up?

Re: Banned this morning without given reason

PostPosted: Thu Dec 03, 2015 12:41 pm
by Benevael
Greetings,

The account associated with character Yoojin was banned for chat spam.
This case is now under review.

Regards, GM Team.

Re: Banned this morning without given reason

PostPosted: Thu Dec 03, 2015 4:38 pm
by yoojin
I was automatically banned and since the behavior is so different from Vanilla WoW, I was surprised it happened at all. You should really review it with that in mind.

Re: Banned this morning without given reason

PostPosted: Thu Dec 03, 2015 4:43 pm
by Mimma
The spam detector is very effective. Too effective, if you ask me!

You should avoid using public channels until you are level 15. Unfortunately this is necessary to combat the gold sellers.

Re: Banned this morning without given reason

PostPosted: Thu Dec 03, 2015 5:17 pm
by yoojin
Mimma wrote:The spam detector is very effective. Too effective, if you ask me!

You should avoid using public channels until you are level 15. Unfortunately this is necessary to combat the gold sellers.


On the contrary -- I don't care if nobody under level 15 is given the privilege to chat on public channels, but notification of that restriction should be made much more clear. Nowhere along my journey to creating a character or getting to level 5 did I encounter a message notifying me of the restriction.

Can you imagine the problem the GMs have created for themselves when all new characters are at risk of banning themselves? Think about that for a minute. New players get turned off,, long lists of players needing to be unbanned,,... It's not funny to me that I got banned at all.

Re: Banned this morning without given reason

PostPosted: Thu Dec 03, 2015 9:23 pm
by Nathrizyr
Greetings,

Account was banned by our spam filter, but is now available for use again. Our apologies.

Regards, GM Team

Re: Banned this morning without given reason

PostPosted: Thu Dec 03, 2015 9:36 pm
by yoojin
Nathrizyr wrote:Greetings,

Account was banned by our spam filter, but is now available for use again. Our apologies.

Regards, GM Team


No apology is necessary. You might benefit from giving users a clearer warning about privileges reserved to level 15 players. Have a nice day!