[Review | Denied] Jackpottko's ban pt.2

[Abathur]

So I just wrote a long appeal about Jackpottko's ban earlier today, but I can't see it in the forum. I assume it's bugged and didn't post or that someone deleted it. I am going to repost it one more time to be sure. If I could I would have posted to the original thread but it is locked. If the last thread was indeed deleted by a GM can you just lock it so I know what is going on? Thank you

So let me start over.
Original thread: https://forum.nostalrius.org/viewtopic.php?f=65&t=28325
Jackpottko : Rank 14 Paladin, banned for "shared account/ conpromised security" 2 days ago.

Now I understand that a Rank 14 is automatically suspicious, due to the massive amount of time required to achieve that rank. But for this reason also, the ban should be reviewed and verified properly. You say in the previous thread that 3 GMs have confirmed the infraction, and we question this verdict.

I will make a list of all Jackpottko's actions that can be seen as suspicious, as he told them to me.

1- He uses VPN. This is usual for chinese players. Due to the Great Firewall and slow internet depending on the time of the day, 2 different VPN (that can have different IP from within one VPN) are used to be able to connect and play on Nostalrius with decent latency.

2- He has 2 computers. One is his main home computer, the other is his laptop. Most of the time is uses his home PC. He also connects to a third one (his wife's) but it happened maybe 3 times in 6 months.

3- He completely changed his keyboard keybind layout about a week ago, then reverted back a few days ago. We assume this is the main reason for his ban, because it looks like someone else played the character?
He also made some keybind changes there and there but nothing too serious since the last month or so.

4- He might have used his laptop to connect to his account while his main account was still logged in at home, and vice versa. Those would possibly have two different IPs. This happened very sporadically, if ever, but he guesses it's possible, we're running out of ideas why could possibly have triggered a "shared account" trigger by your anti cheat system so we are taking wild guesses.

I personally spent over 12 hours a day for over a month ranking with Jackpottko on skype (I am not chinese but I study the language). He is well known in the ranking circles and many people are getting paranoiac from this, talking about avoiding to play from different computers of changing keybinds.
If you maintain the guilty verdict, please make sure that you have a substantial proof and not just shared suspicion, I trust your final decision and will not make any more thread on the matter.

Cordialement.

[Glenzig]

How was he able to have an account logged in at his house and at another location?

[Furminator]

Most likely multiple people have used the account to rank up.

[iii]

How was he able to have an account logged in at his house and at another location?

For instance maybe he leaves his character logged in at home and logs in on his laptop at work 15 minutes latter.. And it's not necessarily another location, when ranking we can't leave a battleground or we get 15 minutes deserter. So at home if he wants to switch computer in between BG he has to quickly log in into his paladin from the other computer (and maybe from another VPN ) while the rest of the premade is waiting for him to queue..

Most likely multiple people have used the account to rank up.

Ok where's the proof? Like I said I personally played with him over 12 hours a day for like 6 weeks. R14 takes an insane time investment which is why a random ban is even tougher to swallow.

Which reminds me I forgot to adress the "account compromised" part in the OP.
Nothing is compromised about this account, Jackpottko can give you and access the email address associated with the account, all the different passwords that have been used for the account, and can even give you mac addresses of all computers used to login, the names of all the VPN and god knows what else.

[Furminator]

Most likely multiple people have used the account to rank up.

Ok where's the proof? Like I said I personally played with him over 12 hours a day for like 6 weeks. R14 takes an insane time investment which is why a random ban is even tougher to swallow.

Where is the proof that he actually didnt have mupltiple people playing on the account? You said that he had multiple VPNs, 2computers and a laptop, this is all very convenient for a person accused of sharing his account.

Also, im betting that you have actually never met this person and he could've been bullshitting you from the first time you spoke with him.

The staff wouldnt suspend his account for nothing.

[Glenzig]

How was he able to have an account logged in at his house and at another location?

For instance maybe he leaves his character logged in at home and logs in on his laptop at work 15 minutes latter.. And it's not necessarily another location, when ranking we can't leave a battleground or we get 15 minutes deserter. So at home if he wants to switch computer in between BG he has to quickly log in into his paladin from the other computer (and maybe from another VPN ) while the rest of the premade is waiting for him to queue...

You can't log into an account twice though. If he was logged in at his house and then left, even if it kicked him to the char select screen, his account would still be logged in at the original location, therefore preventing a log in from another location. Correct?

[iii]

How was he able to have an account logged in at his house and at another location?

For instance maybe he leaves his character logged in at home and logs in on his laptop at work 15 minutes latter.. And it's not necessarily another location, when ranking we can't leave a battleground or we get 15 minutes deserter. So at home if he wants to switch computer in between BG he has to quickly log in into his paladin from the other computer (and maybe from another VPN ) while the rest of the premade is waiting for him to queue...

You can't log into an account twice though. If he was logged in at his house and then left, even if it kicked him to the char select screen, his account would still be logged in at the original location, therefore preventing a log in from another location. Correct?

I actually have never done it but I assume it would just kick the client already online.
Anyway maybe he also just tried to logg in while is character was still logged in on another computer.

Where is the proof that he actually didnt have mupltiple people playing on the account? You said that he had multiple VPNs, 2computers and a laptop, this is all very convenient for a person accused of sharing his account.

Also, im betting that you have actually never met this person and he could've been bullshitting you from the first time you spoke with him.

If he really did what he is accused of then I have no way of knowing it. But I did mention that I was on skype all the time we were ranking together. I doubt anyone would anyone do something against the ToU with a R14 character.
As for you previous statement, it is just ludicrous. Put yourself in his shoes, how do you prove that you are innocent?. I agree that the fact that he has 2 computers and VPN makes it difficult to investigate, but chinese players can not play without VPNs, and getting rank 14 requires tremendous amounts of time that leads to do things like juggling with devices and playing at school/ work/ in the kitchen..

[Abathur]

Salutations iii (Third-Party).

Your case for 'Jackpottko' is being reviewed. Note that this will be the last time that this case is being reviewed and any further threads, posts, tickets, PM's, and/or the use of any other type of communication in an attempt to alter the verdict of this review will result in sanctions on all respective account(s).

For future reference. The GM team reviews all account suspensions/closures according to strict policies which we don't stray from. We abide by these policies to ensure that all players are treated equal and that we do not differentiate users or provide special treatment, regardless of the circumstances. Whether the player has achieved level 13 or acquired Grand Marshal in PvP is not something that we take into consideration.

Regards,
GM Team.

[Glenzig]

[/quote]

I actually have never done it but I assume it would just kick the client already online.
Anyway maybe he also just tried to logg in while is character was still logged in on another computer.
[/quote]

Im in your boat. I have never tried to access my account twice at the same time. I'm pretty sure it doesn't just force the first host off though. I could be wrong though as I've never tried it myself.

[Mimma]

Im in your boat. I have never tried to access my account twice at the same time. I'm pretty sure it doesn't just force the first host off though. I could be wrong though as I've never tried it myself.

If you log into your accout from another client (could be same computer, so easy to test yourself), then the previous client is automatically disconnected.