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Character missing from account
Posted:
Wed Dec 23, 2015 8:54 pmby drajin
Hello,
I havent been playing for around 6-8 months ( cant remember exactly ) and now my Hunter with the name "Drajin" is missing. Petname was Pantheon if that helps. I was wondering if there is any way to get that character back, or if it is lost because of me not playing for over half a year.
greetings,
Drajin
Re: Character missing from account
Posted:
Thu Dec 24, 2015 12:39 amby Pottu
Greetings,
make sure that you are connecting to the correct Realm. When the PvE realm was launched, the PvP realm was renamed. Your hunter still exists and your account is not banned.
The GM team.
Re: Character missing from account
Posted:
Thu Dec 24, 2015 12:51 amby drajin
afaik i do only have 2 accounts both on the same e-mail adress (2. one just because i thought i forgot the name of the first one) but none of those accounts do have any characters on it on any server except for a rogue on the older one, which i just created a few hours ago. i know my hunter still exists, at least in the database of realmplayers. Is there a way i could check my email account for more accounts? maybe i forgot the right one for my hunter :/
Re: Character missing from account
Posted:
Thu Dec 24, 2015 1:33 pmby Pottu
Greetings,
double check whether you're connected to the PvE or the PvP realm.
The GM team.
Re: Character missing from account
Posted:
Thu Dec 24, 2015 1:54 pmby drajin
no char on any server :/
Re: Character missing from account
Posted:
Thu Dec 24, 2015 2:22 pmby Mimma
If you didn't delete it yourself, then you need to review your account security.
- Do you share your account information with anyone? Friend, brother, wife ....
- Is your account name hard to guess? You didn't use your forum name or character name as account name...
- Is your password hard to guess? At least 10 characters long including numbers.
Also, external sources:
- Do you download stuff from suspicious sites?
- Are you playing at a public computer?
GM's does not restore characters, so you need to find out how and who deleted it. This is your responsibility - and only yours.
Re: Character missing from account
Posted:
Thu Dec 24, 2015 2:24 pmby drajin
if you review the messages you can see that my character should not have been deleted. It is just not there where it should be.
Re: Character missing from account
Posted:
Thu Dec 24, 2015 2:27 pmby Mimma
drajin wrote:if you review the messages you can see that my character should not have been deleted. It is just not there where it should be.
Oops, you are right. I stand corrected
Re: Character missing from account
Posted:
Thu Dec 24, 2015 2:31 pmby drajin
no problem, I know a lot of people are doing some stupid stuff with their accounts, but in this case its simply just an empty account, even though there should be a lv 37 hunter (at least thats what in the realmplayer list) and its just so much time thats getting lost, if that character is lost :/
Re: Character missing from account
Posted:
Sat Dec 26, 2015 12:31 amby Tyrael
Greetings,
We'll investigate your possible account compromise.
Regards,
GM Team.