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Ban appeal

PostPosted: Fri Dec 25, 2015 3:28 pm
by Brs
Character name : Brs
Location : Burning Steppes

Hi, as mentioned in the subject my account got ban..
I heard later on Xmas eve about an exploit from herbs and mining and I did farm some thorium veins yesterday but I thought I was lagging or something went wrong with the game but I didn't exploit it with bad intentions, plus, I destroyed most of thorium and stones I get...
I didn't see the warning message in game neither so I wasn't aware about the exploit but I quickly understood it when I just realized that I effectively wasn't lagging.
So I didn't make money with it and It wasn't my intention to cheat, that's why I stopped playing for a while and get back into the game later and farm some thorium when the exploit has been fixed and everything went well, I even dropped an arcane crystal lucky me but now I got my account ban :?

Thx for your time and merry christmas.
Best regards

Re: Account Ban

PostPosted: Fri Dec 25, 2015 4:08 pm
by Glenzig
They will need a character name.

Re: Account Ban

PostPosted: Fri Dec 25, 2015 5:34 pm
by Robotron
"Thought I was lagging"

Re: Account Ban

PostPosted: Fri Dec 25, 2015 7:59 pm
by Noxm

Re: Ban appeal

PostPosted: Sat Dec 26, 2015 8:37 am
by Tyrael
Greetings,

Please refer to this link in order to see if you qualify for a ban review. This process may take up to several weeks depending on the number of appeals we receive. You will then be informed of the results of this review process.

If you qualify for a ban review, please make another post on this topic regarding your qualifications and how you meet them.

Regards,
GM Team.