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ACCOUNT ISSUE / BUG ??? LOOK strange

PostPosted: Mon Jan 04, 2016 8:44 am
by laxusdrea
my account login name is **** -- x -- **** my password is no longer working and sometimes it will randomly say account is closed , my account was never banned for anything or breaking any rules. strange bug. when i made my account i made a email address just for the account that i don't remember and don't have access too. i can tell you my last password and everything. Im wondering if my password still works and this account closed is a bug report. Please can a game master send me a message so i can fix my email also and resolve this issue, thank you!

Re: ACCOUNT ISSUE / BUG ??? LOOK strange

PostPosted: Mon Jan 04, 2016 8:54 am
by Adwena
Don't post your account name just character name they will find out your acc.

Re: ACCOUNT ISSUE / BUG ??? LOOK strange

PostPosted: Mon Jan 04, 2016 11:20 am
by Naealath
Greetings,

your account has never been banned.
Also keep in mind following:

A. Account security

The account owner is responsible for the security of the account and that it's sufficiently protected. Note that Nostalrius staff does not recover hacked accounts. You should:

Never share your account information;
Have a unique and complicated password that does not exceed 16 characters;
Connect yourself from a secure computer and network;
Never download unsafe files that might contain viruses/malware.

https://en.nostalrius.org/terms-of-use

Best regards,
GM Team