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locked character

PostPosted: Tue Jan 05, 2016 1:07 pm
by Maldonety
Good afternoon.

Upon entering my shaman , everything is locked and can not do anything . The screen is locked and can only close it.

With my other characters , I go smoothly and everything works perfectly .

Can someone help me please? Thanks greetings.

Re: locked character

PostPosted: Tue Jan 05, 2016 5:26 pm
by Pottu
Greetings,

what is your shaman's name?

The GM team.

Re: locked character

PostPosted: Wed Jan 06, 2016 8:44 pm
by Maldonety
Máledok. Ty

Re: locked character

PostPosted: Wed Jan 13, 2016 3:43 pm
by Maldonety
It still bloqued, someone can help please?

Re: locked character

PostPosted: Wed Jan 13, 2016 7:02 pm
by Leythia
Greetings,

Delete your WDB/WTF folder after closing the game.

Before you do that, you can check if the issue persists through an addon by disabling all addons.

If both solutions don't work, we can only recommend to reinstall the game client to a different location.

Best regards,
GM Team.

Re: locked character

PostPosted: Thu Jan 14, 2016 2:21 pm
by Maldonety
Problem solved . many thanks. a greeting :)