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Account Banned
Posted:
Wed Jan 06, 2016 1:44 amby Cuervo
Hey. I was right before the General Drakkisath in UBRS with my guild group and the server shut down for like 2mins. After I tried to relog I couldnt connect and stucked at "authenticated". Then I got dcd. I tried to log in several times and then there stands "the account has been closed".
Please check this and unban.
Character: Cuervox - Nostalrius PvP
Greetings
Re: Account Banned
Posted:
Wed Jan 06, 2016 8:45 amby Benevael
Greetings Cuervo,
Your account is not banned. Likely you just entered the wrong password too many times. There is an automatic lockout that kicks in when that happens - it is temporary.
Wait some time, and try logging in again.
Regards, GM Team.
Re: Account Banned
Posted:
Wed Jan 06, 2016 12:00 pmby Cuervo
Hey,
thank you for the reason. But I tried after 12hours to log in again (account name and pw are 100% right) and I am still temporaly banned. I read that those temp bans are like 15mins.
I wont annoying too much but are you able to unban me seperate from this?^^
Greetings
Re: Account Banned
Posted:
Wed Jan 06, 2016 12:22 pmby Benevael
Greetings again,
The temporary lockout is not a ban, so there is nothing to unban. Looking at your account, it all looks fine. Your Level 60 Rogue is there, last logged in about an hour before your first post on the forums, and no bans showing.
What I suggest is to try changing your password. Go to the https://en.nostalrius.org/ page, click on "Login" at the top (but DO NOT actually log in), and then click on the "Forgot your password?" link. This will remove one possibility at least, that you might have been mistyping the password.
Regards, GM Team.
Re: Account Banned
Posted:
Wed Jan 06, 2016 2:56 pmby Cuervo
It worked. Thank you very much
Greetings