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Sorry if this is up twice. Yep Banned.

PostPosted: Thu Jan 07, 2016 8:07 am
by Dasneekysheep
Hello there!

I'm more concerned then angry when I was banned as I don't have a clue why it happened!
My account name is --snip-- and my character is called Redtube.. contrary to what you're thinking now I've seen much more appropriate names at level60 which makes me believe that isn't my problem.

Cheers either way.

DatDeadDrood.

Re: Sorry if this is up twice. Yep Banned.

PostPosted: Thu Jan 07, 2016 8:55 am
by Benevael
Greetings,

Your account has never been banned. Most likely you typed in your password incorrectly too many times - there is an automated but temporary lockout when someone does that. Wait an hour or so, and try again with the correct password.

If it keeps happening, you can change your password by going to https://en.nostalrius.org/login, and clicking on the "Forgot your password?" link (do NOT log in, just click the link). This at least will ensure you are using a password that is correct.

Regards, GM Team.

Re: Sorry if this is up twice. Yep Banned.

PostPosted: Thu Jan 07, 2016 10:13 pm
by Dasneekysheep
Hey again,

It's telling me that my account is banned when I try to log on to the game and also when I log into my account on the Nostalrius website. I definitely am using the correct password!

Thanks for the fast reply but I'm afraid it's still telling me I am banned. I would really like to play as I enjoy the server a lot!

Also if you would like me to send any screenshots etc let me know I'm happy to help!

Re: Sorry if this is up twice. Yep Banned.

PostPosted: Fri Jan 08, 2016 12:27 am
by Benevael
Aha, you are on the PVE server not the PVP server - apologies, my bad. It looks like your account was banned by using chat channels on low level characters.

This ban is now under review.

Re: Sorry if this is up twice. Yep Banned.

PostPosted: Fri Jan 08, 2016 12:32 am
by Dasneekysheep
Ah - also my apologies then haha I didn't know this was a problem as I had only starting using a low level (well rather then my boss level28 Druid).

Would be much appreciated if I could use it again! If not i guess I'll try a caster class and start again!

Thanks either way here's hoping. :mrgreen:

Re: Sorry if this is up twice. Yep Banned.

PostPosted: Fri Jan 08, 2016 3:42 am
by Tyrael
Greetings,

Account unbanned.

Regards,
GM Team.