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Relianth - Banned

PostPosted: Mon Jan 11, 2016 7:45 pm
by Reli4nth
Hi,

I got a message saying my account has been banned.

Maybe it has to do with an issue this afternoon:

I was getting a connection error, but only with my account. For testing purposes, I created a new account to see if the error persisted.
I guess it's forbidden to have multiple accounts, but didn't think of that until I saw the banned message.

I can login into the webpage (with both accounts), but not into the game.

Any help is appreciated.

Thank you.

Re: Relianth - Banned

PostPosted: Mon Jan 11, 2016 7:48 pm
by Pottu
Greetings,

we need a character name and the realm you play on.

The GM team.

Re: Relianth - Banned

PostPosted: Mon Jan 11, 2016 7:54 pm
by Reli4nth
Character is named Relianth on the PvP server

Re: Relianth - Banned

PostPosted: Mon Jan 11, 2016 7:58 pm
by Leythia
Greetings,

Your account has never been banned.

Please make sure you are entering the correct password.
If you had multiple failed login attempts you probably got an automatic IP ban which will lift on its own after 1-2 hours.

If you forgot your password, try to resett it here

Best regards,
GM Team.