the account has been baned it

[smxjxq]

Hey GM:
My friend suddenly unable to log in the day before yesterday, log on the site also prompted failed Bad! Credentials. Login he wanted me to ask if the account has been baned it?
He's account id:Lichangqing

[Benevael]

Greetings,

The account associated with character Lichangqing has never been banned.

Most likely you tried to log in too many times with the wrong password. Try to remember the correct password, or change it at https://en.nostalrius.org/login (do NOT log in, just click the "Forgot your password?" link to change the password to one that you are sure you know.

Regards, GM Team.

[smxjxq]

But when he registered fill in the email, playing less three letters, his email should [email protected], actual registered fill into a [email protected], he is unable to log in and back, can help him?

[smxjxq]

Because he was at the time of registration email fill in the wrong, so the password can not be changed, but with the initial password has been unable to log

[Glenzig]

Since you aren't exactly worried about account security, I'm going to guess his account was hacked. How many other places have you given out the emails and or account names for this account?