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Why ban an account?

PostPosted: Sun Jan 17, 2016 3:04 pm
by andrewko28
Name: Huntavr
Realm: PVP
This player has not violated the rules of the server, but it does not account banned for an unknown reason. Or check on this account?

Re: Why ban an account?

PostPosted: Sun Jan 17, 2016 3:51 pm
by Mimma
Remove the account name, this is half the information needed for Chinese hackers to hack the account.

All the GM's need is the character and realm name.

Re: Why ban an account?

PostPosted: Sun Jan 17, 2016 5:19 pm
by Naealath
Greetings,

Your account is not banned, perhaps you entered wrong password too many times?
Wait a while and try again later.

Best regards,
GM Team.

Re: Why ban an account?

PostPosted: Mon Jan 18, 2016 10:17 am
by andrewko28
Naealath wrote:Greetings,

Your account is not banned, perhaps you entered wrong password too many times?
Wait a while and try again later.

Best regards,
GM Team.


It took a lot of time, but an error "Unable to connect" And then "This world of warcraft account has been closed and is no longer available for use. Please go to...". On other computers the same error. What to do ?

Re: Why ban an account?

PostPosted: Mon Jan 18, 2016 4:43 pm
by Kolamo
Check your Realmlist had the same problem with the Realmplayers launcher

Re: Why ban an account?

PostPosted: Mon Jan 18, 2016 7:39 pm
by Winnymomo
andrewko28 wrote:
Naealath wrote:Greetings,

Your account is not banned, perhaps you entered wrong password too many times?
Wait a while and try again later.

Best regards,
GM Team.


It took a lot of time, but an error "Unable to connect" And then "This world of warcraft account has been closed and is no longer available for use. Please go to...". On other computers the same error. What to do ?


i´m having same problem :(

Re: Why ban an account?

PostPosted: Mon Jan 18, 2016 7:44 pm
by Alenon12
That means you are both entering in incorrect login information. You are temp banned if you enter incorrect password too many times. Use the forgot password on nostalrius website if necessary. Keep in mind the staff will not retrieve account information for any reason

Re: Why ban an account?

PostPosted: Mon Jan 18, 2016 8:49 pm
by Winnymomo
Alenon12 wrote:That means you are both entering in incorrect login information. You are temp banned if you enter incorrect password too many times. Use the forgot password on nostalrius website if necessary. Keep in mind the staff will not retrieve account information for any reason


Not for me atleast, i have tried that.

Re: Why ban an account?

PostPosted: Mon Jan 18, 2016 9:05 pm
by Alenon12
Just speculating, I've gotten unable to connect at times I assume is due to either large amount of logins or connection issues, but if you get that repeatedly and then "account no longer exists" 99% of the time you're looking at a temp ban from invalid login. If the admin say it's never been banned and you know the login is correct, you could be dealing with a hacked account

Re: Why ban an account?

PostPosted: Tue Jan 19, 2016 11:53 am
by andrewko28
Naealath wrote:Greetings,

Your account is not banned, perhaps you entered wrong password too many times?
Wait a while and try again later.

Best regards,
GM Team.


Я зашел на свой аккаунт после ошибки, и на аккаунте нет моего персонажа! Я зашел после ошибки "This world of warcraft account has been closed and is no longer available for use. Please go to..." Аккаунт не был забанен! Как восстановить персонажа?