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My account stolen personal

PostPosted: Mon Jan 18, 2016 6:25 am
by maomao2808
Dear GM: hello:
I am an ordinary player from China! I hope you can fair judgment to my question
My account is in the daytime today was stolen! Is Beijing time 1 o 'clock! The process is not I in the game! Yesterday evening I and my guild friend also in Alahi battlefield!Please check the clear, why my account will be closed!!! It is not because I buy gold COINS
Would you please also me a fair!
An ordinary player from China.
Chaoshen lv60

Re: My account stolen personal

PostPosted: Mon Jan 18, 2016 12:47 pm
by FarmerJoe
A. Account security

The account owner is responsible for the security of the account and that it's sufficiently protected. Note that Nostalrius staff does not recover hacked accounts. You should:

Never share your account information;
Have a unique and complicated password that does not exceed 16 characters;
Connect yourself from a secure computer and network;
Never download unsafe files that might contain viruses/malware.

Re: My account stolen personal

PostPosted: Mon Jan 18, 2016 4:30 pm
by Leythia
Greetings,

Your account has been banned for being compromised.

Account security is the whole responsibility of the account owner and thus the account will remain banned.

Best regards,
GM Team.