I can not log in to my account!

Account: Vova12
Realm: PVP
Name: Huntavr
When you enter your login and password error occurred: "Unable to connect". After an error: "This world of warcraft account has been closed and is no longer available for use. Please go to...". Game Masters told me that the account is not locked! But the mistake is already going on the second day! When you start an account with other computers on the same problem. What to do?
Realm: PVP
Name: Huntavr
When you enter your login and password error occurred: "Unable to connect". After an error: "This world of warcraft account has been closed and is no longer available for use. Please go to...". Game Masters told me that the account is not locked! But the mistake is already going on the second day! When you start an account with other computers on the same problem. What to do?