account frozen

by **wudisun123** » Tue Jan 19, 2016 7:04 pm

Dear GM,

i am a new player, i just register an account,
but when i login, it said account frozen,
please help me.

by **tigru** » Tue Jan 19, 2016 8:21 pm

Greetings,

We will need a character name in order to start an investigation.

Regards,
GM Team

by **wudisun123** » Wed Jan 20, 2016 2:59 am

Dear GM,

i haven't created a character yet.
my account login, it said account frozen, can not login the server list.

by **Leythia** » Wed Jan 20, 2016 3:01 am

Greetings,

Send me a private message with your Account name.

Best regards,
GM Team.

by **wudisun123** » Wed Jan 20, 2016 3:02 am

and when i login
https://en.nostalrius.org/login
it said "Login failed! Bad credentials."

by **Leythia** » Wed Jan 20, 2016 3:13 am

Greetings,

Your account has never been banned.

You probably got an automatic IP ban due to several failed login attempts. This ban will lift on its own after some time.

If you forgot your password, try to resett it here
(Sometimes a PW resett also removes the ban immediately)

Best regards,
GM Team.

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