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Account appeal

PostPosted: Tue Jan 26, 2016 11:45 am
by tommel
Hello,

Today I wanted to log in to play some nostalrius but found out my account got banned.
I don't know the exact reason but I guess it has something to do with the chat protection (I read about it in other threads).

Char name: Gekkeman
Realm: Nostalrius pvp

Can someone give me further information about the ban? Because i'm not sure what I did wrong.

Cheers!

Re: Account appeal

PostPosted: Tue Jan 26, 2016 12:29 pm
by tommel
FYI, Yesterday I used the general chat on my lvl 6 warrior (Gekkevent, Nostalrius PvP). Perhaps that is the problem.

Re: Account appeal

PostPosted: Tue Jan 26, 2016 12:42 pm
by grifinger
Greetings!

There is probable cause to believe that it is the spam protection that closed your account. You should attempt to avoid using any public chat below level 15.

Since the character was only level 6, an option you may want to use it creating a new account rather than having to wait out the time of the investigation.

/Grifinger

Re: Account appeal

PostPosted: Tue Jan 26, 2016 12:49 pm
by tommel
Well my hunter is lvl 27, Charname Gekkeman
But my alt warrior is lvl 6, Charname Gekkevent

So access to the account would be nice.

Re: Account appeal

PostPosted: Tue Jan 26, 2016 4:01 pm
by Leythia
Greetings,

Your account has been banned for Gold Trafficking.

This means you either bought or sold gold for real money.

We've placed this ban under review. We'll get back to you in this Thread once it is done.
This can take some time, so please be patient.

If you wish to be honest and admit to buying/selling gold (if you did it), you'd save us the time for your review.

Edit: Matter settled in PM.

Best regards,
GM Team.