Account problem

[Leythia]

To GM and who concerns,
This is nostalrius player, my friend has encountered a strange problem that two days ago he logged off from the server, and was quite busy in two days, had not been logged, yesterday, he logged on and found his character lvl 60 undead warrior was deleted and built a lvl 1 gnome warrior with the same name. He does not know what happened , here he asked to help with his account. His account name is --Snip-- , and his main character name is paradisekiss, his registered email is --Snip--. Please help him, I am waiting for you reply here. And the reason it is me to write this is because my friend barely know English, therefore it is.
Thank you very much.
littlepiggy (by my game name in nostalrius)

[FarmerJoe]

Gms dont restore characters and ur account will be perm ban, enjoy re-levlling!

[Leythia]

Greetings,

His account has never been banned.

Best regards,
GM Team.