Banned - Requesting Account Unlock

I just logged back on about a week ago from a long absence and after a few days of doing some light activity with my friends and using my moon-cloth cool-down. I tried to log on to discover my account is apparently perma-baned. I am writing to request a few things.
1. The nature of the ban and why it has taken place.
2. The removal of said ban whenever possible/convenient so as to continue my experience with my characters.
Character Name: Luvia 49 mage
Account Name: --Snip--
1. The nature of the ban and why it has taken place.
2. The removal of said ban whenever possible/convenient so as to continue my experience with my characters.
Character Name: Luvia 49 mage
Account Name: --Snip--