by Multikai » Tue Feb 09, 2016 5:05 pm
The only way I have heard of is to go to the Warcraft folder -> wtf -> accounts. Of course this would need to be done on the folder from when she did play so if she either wiped the folder from her hard drive or got rid of that hard drive completely, I think it is impossible to get the info back.
Hopefully she still has the original file on her old computer.