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Bad Credentials

PostPosted: Wed Feb 10, 2016 11:42 pm
by Kodivan
Ok I know this probably won't work in my favor but I'll try anyway. Is there anyway a GM can please send me a private message via these forums so that I can give them my email so they can change it for my account because all I ever get are disconnects/log in errors/ Login failed : bad credentials. I've put a lot of energy into the character : Kodivan on the pvp server and would hate to see it all for not over whatever happened to me. I've tried everything, read every thread, attempted every fix. The email I used to create account isn't working, its been 2 days for any temporary ban to lift, Which shouldn't apply because I've never tried more than once to enter my account info until this situation started. I know a lot of things only I could know about my character, and I have friends to vouchsafe my identity. I understand if this is beyond your power but if at all possible, please help.

Re: Bad Credentials

PostPosted: Thu Feb 11, 2016 6:44 pm
by Pottu
Greetings,

your account is not banned and has never been banned. The temporary IP-block lasts only 30 minutes. Please make sure that you're typing both your account name and your password correctly.

The GM team.

Re: Bad Credentials

PostPosted: Thu Feb 11, 2016 10:23 pm
by Kodivan
I know this account is not banned. it has only ever had 1 email and 1 password ever attached to it. neither are recognized or are working. which is why I asked for a private message chat. I have entered my password correctly 100000 times. The same applies with my account name. No clues?

Re: Bad Credentials

PostPosted: Sat Feb 13, 2016 12:21 pm
by Kodivan
My conclusion is that I was keylogged somehow, in which case there might be nothing that can be done, that being the case, I would like to thank the GM's /dev team for creating a very fun nostalgic experience for the past 2 months and will take this as a lesson in being more careful when downloading addons for vanilla servers. You guys are awesome for working so hard and going out of your way to provide us nerds with this free form of entertainment <3

Much Love,
Kodivan.

Re: Bad Credentials

PostPosted: Sun Feb 14, 2016 4:31 am
by Benevael
Greetings,

It is not possible for players to change their E-mail address, so if you were keylogged, your E-mail should still work to reset your password. If you tried that and got an invalid account/E-mail combination, and you are sure that the E-mail is right, check to see if you mistyped the account name.

It might be a good idea to check in your WTF\Account directory to make sure you got the right account name.

Password reset can be done from: https://en.nostalrius.org/password

Hopefully this helps!

Regards, GM Team.