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account banned?

PostPosted: Wed Feb 17, 2016 1:56 am
by noselee
Greetings,GM!
My character ID is "Calpislol",I have reported to you that my account has been hacked,and I lost my Gold,but I still can login.NOW I find that I cannot login,can you help me out fo this situation?Thank you very much!

Re: account banned?

PostPosted: Wed Feb 17, 2016 6:39 am
by Mimma
Account security is your responsibility, and to me it looks like your account is still compromised, and therefore banned by the GM's.

If you chose to make a new account, then use an account name which is different from your ingame and forum name (and RL name), and don't share account details. Not even with your brother ;-)

Re: account banned?

PostPosted: Fri Feb 19, 2016 9:51 am
by Benevael
Greetings,

The account associated with character Calpislol has been banned for account compromise. The ban is permanent and will not be lifted.

You are welcome to create a new account, although we recommend that you review your security practices so that you don't get hacked again.