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account banned

PostPosted: Sun Feb 21, 2016 1:26 pm
by yt8827457
Dear GM:

my account was banned . plz tell me reason. i dont know what happen.

Account : --snipped-- . Mage:Ccelestial

thx .

nostalrius pvp

Re: account banned

PostPosted: Sun Feb 21, 2016 1:34 pm
by yt8827457
Just yesterday when I was in the game for the GM team has carried on the report, because in my account was stolen the day before yesterday, but I don't wait for reply, when login today only to find that were banned

Re: account banned

PostPosted: Tue Feb 23, 2016 1:01 pm
by yt8827457
plz check my account again, Dear GM!

thx

Re: account banned

PostPosted: Tue Feb 23, 2016 1:04 pm
by Mimma
yt8827457 wrote:Just yesterday when I was in the game for the GM team has carried on the report, because in my account was stolen the day before yesterday, but I don't wait for reply, when login today only to find that were banned


Account security is your responsibility, so whatever action was done on your account while hacked will be following normal rules. If that includes gold selling, then a permanent ban will be issued on that account.

GM's does not recover hacked accounts, so you need to review your security practice before creating a new account.
  • Do you share your account information with anyone? Friend, brother, wife ....
  • Is your account name easy to guess? You didn't use your forum name or character name as account name...
  • Is your password easy to guess? At least 10 characters long including numbers.
  • Do you download stuff from suspicious sites (which may include keyloggers) ?

Re: account banned

PostPosted: Tue Feb 23, 2016 1:27 pm
by Benevael
Greetings,

The account associated with characters Ccelestial on the PvP server was banned for conducting a forbidden gold transaction. Account security is your own responsibility, and any actions taken on the account are the responsibility of the account owner.

As such, the account will remain banned.

Regards, GM Team.