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Please help me!GM

PostPosted: Mon Feb 22, 2016 7:01 am
by liuqingchao828
Dear GM
My account was stolen the day before yesterday the 3000G. Yesterday you were frozen. I guess you doubt me cash transactions. I am the victim. I lost 3000G. I am very very sad. Theft sold all my stuff except equipment I hope you will address this problem. I am the victim. not a gold farmer.You can query the ip gold mall that day is not my favorite ip.
game ID: nevermoer
account: liuqingchao828
email: [email protected]
We hope to receive your resume as soon as

Re: Please help me!GM

PostPosted: Mon Feb 22, 2016 7:21 pm
by Pottu
You were banned for buying/selling/trading gold - or the person who gained access to your account did it. In either case, your account is permanently banned and there is no appeal. Account security is solely the responsibility of the player.

The GM team.

Re: Please help me!GM

PostPosted: Sat Mar 26, 2016 10:22 am
by Benevael
Greetings,

This account was banned because it was compromised as a result of the recent gold seller hack wave. They had access to your account, so we removed it from their hands.

The ban has been placed under compromised account review. The review may take some time to complete. We will get back to you with a determination or more instructions in this thread.

Regards, GM Team.

Re: Please help me!GM

PostPosted: Mon Mar 28, 2016 9:19 am
by Benevael
Greetings,

The ban on this account has been lifted. You will need to reset your password at the https://en.nostalrius.org/password page.

Please enjoy your stay on Nostalrius!

Sincerely, GM Team