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Account banned, need your help, ty

PostPosted: Tue Feb 23, 2016 12:40 pm
by cursedskull
Hi, game maser

character name: vforsylvanas
character name: whwhatlock
two characters are under the same account

My account was banned today(may be yesterday), I sent 9 gold and some items which worth less than 3 gold from one character to the other. The sender is vforsylvanas and the receiver is whwhatlock, these two characters are under the same account and the gold and items were gotten through days of playing, so I think this action should be legal. Help me please and let me know if I need to provide any other information.

Best regards.

Re: Account banned, need your help, ty

PostPosted: Tue Feb 23, 2016 12:44 pm
by Benevael
Greetings,

The account in question has never been banned. Most likely you tried to log in too many times with an incorrect password. Try to remember the correct password and log in after waiting 30 minutes to 1 hour.

If you cannot remember the password, you can change it at https://en.nostalrius.org/terms-of-use.

Regards, GM Team.

Re: Account banned, need your help, ty

PostPosted: Thu Mar 03, 2016 12:11 pm
by cursedskull
Thank you, game master.