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Account closed / Banned

PostPosted: Tue Feb 23, 2016 7:39 pm
by Azhurah
Hello,

I have discovered that my account has been closed / banned recently. The character I used most on the account was named 'Azhu'.

After talking to some friends and guildies I learned that some accounts had been banned like this due to some unknown IP logging on the account.

I'm going to take a wild guess and assume that's the case here since I was stupid and left my account name and PW as the same phrase. I have changed it however, yet the account remains closed.

I hope to resolves this quickly and retrieve some mail that may or may not be about to expire! x)

Thank you for your time.

Re: Account closed / Banned

PostPosted: Tue Feb 23, 2016 7:46 pm
by Pottu
Your account is not banned. Please make sure that you are typing your account name and password correctly.

The GM team.

Re: Account closed / Banned

PostPosted: Tue Feb 23, 2016 7:57 pm
by Azhurah
Strange,

It was displaying the message "Your account has been closed... refer to banned.htm..." and all that jazz a few days ago and yesterday when I tried to log on.

I just tried again and lo and behold the account is fine! :)

Not sure what happened but I'm glad it's been resolved.

Thank you your quick response and have a nice day.