Ban?

Hi,
today I was playing my new warlock Luttar in Dun Morogh when suddenly I was disconnected and when I try to log in, it says that my account has been closed and is no longer available for use.
I know about one thing that I probably shouldn't have done, but I don't think its so serious that I should get banned (if I didnt have a lvl 60 priest on that account too I wouldnt care): I wrote maybe 4 messages in slovak language in general chat of Dun Morogh - and that was only because someone who couldnt speak english asked for help in this language first (hunter asking about taming pets). I know I should have whispered him instead, I'm sorry and I won't do this again.
I would like to ask if this is the reason I got banned, how long the ban lasts and if it's possible to get rid of it.
Thank you.
today I was playing my new warlock Luttar in Dun Morogh when suddenly I was disconnected and when I try to log in, it says that my account has been closed and is no longer available for use.
I know about one thing that I probably shouldn't have done, but I don't think its so serious that I should get banned (if I didnt have a lvl 60 priest on that account too I wouldnt care): I wrote maybe 4 messages in slovak language in general chat of Dun Morogh - and that was only because someone who couldnt speak english asked for help in this language first (hunter asking about taming pets). I know I should have whispered him instead, I'm sorry and I won't do this again.
I would like to ask if this is the reason I got banned, how long the ban lasts and if it's possible to get rid of it.
Thank you.