Account Banned?

My account got locked and I cant un-ban it its the second time this has happened to may I please have some help? I am confused most likely from typing the pass word in wrong or something.
Create a thread in the support sub-forum Account issues and include your character name, server and any useful information regarding the events that occurred as this speeds up the process. For the safety of your account, never release any information that could be used for illicit purposes. Such as email addresses, account names or passwords.